Below you will find answers to our most Frequently Asked Questions about TSTT's High Speed Access.
Choose from the topics below to find out more:
Yes. You have the choice of either installing the ADSL modem / router yourself, or TSTT can install it for you. TSTT will only install modems / routers provided by TSTT. The modem/router installation charge is $350.00.
Yes you can purchase your modem and or router from a private vendor, specifications are:
- The chosen modem must support the Point-to-Point Protocol over ATM, also known as PPPoA or RFC 2364 standard.
- Modems using the Bridging method or PPPoE (PPP over Ethernet) method will not work.
- The chosen modem must be compliant with the Alcatel chip set standard to be compatible with an Alcatel DSLAM.
- The chosen modem must be compatible with full rate ADSL using DMT (Discrete Multi Tone) modulation and must support transmission rates up to 1,544 Kbps downstream.
- The modem must be configured to use a VPI value of 0 and a VCI value of 35.
- Modem manufacturers may not strictly adhere to the above standards and TSTT gives no guarantee to the workability of all modems.
The ADSL speed from your house to TSTT always remains the same. The actual WWW Internet speeds enjoyed will depend on various conditions such as the quality of the line, computer performance and configuration, computer network or WWW congestion and the Web sites accessed.
No. You will need to use an ADSL modem or router. TSTT will supply a limited number of ADSL modems / routers for FREE during the promotional period and while stocks last. Modems / routers provided by TSTT will remain the property of TSTT and will be maintained by TSTT until expiration of the warranty period. Customers are expected to keep them in good condition. Customers may also purchase ADSL modems and routers that meet the required specifications from a private vendor.
Yes, and the newer the computer, the better the performance. There are two types of ADSL modems: internal and external. Internal modems are circuit cards that are installed inside your computer and are usually referred to as a PCI DSL modem. TSTT will be providing external ADSL modems / routers. If your PC has a USB port, Windows 98 or later and CD-ROM drive, you can use an Alcatel Speed Touch modem provided by TSTT. To facilitate Internet sharing, customers' PCs must be networked. If your PC has a 10 Base T Ethernet Network Interface Card (NIC), you can use a TSTT provided 3COM 612 router. Internet sharing is achieved by connecting an Ethernet hub directly to the 3COM 612 router or by the networking of customers' PCs. Professional modem / router configuration required to support networks or servers can be provided for an additional fee.
Unlike voice services, ADSL service does not provide any voltage to keep your ADSL modem / router working in the case of a power failure. So yes, whereas you will still be able to make and receive phone calls, to connect to the Internet, you will need a UPS for your ADSL modem / router and computer.
Service Questions
Wireless Broadband is Here!
